CONTACT US
We are working remotely and our office is only open if we have confirmed a prior appointment with you.
Otherwise, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be in touch shortly.
Do not submit any NRIC details. Our team will contact you if further information is required to assist you.
Insurance Dispute
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Before writing to us, learn about our FAQs here
About GIA member insurers, insurance policies, or disputes.
• GIA is a trade association and does not sell or recommend insurance products, give insurance advice, resolve disputes between insureds and our member insurers, control or influence insurance premiums, or conduct investigations on our member insurers’ market conduct and practices.
• If you think that you have been treated unfairly by your insurer or have an insurance dispute, please refer to our insurance dispute FAQ.
• All GIA member insurers observe 'The Singapore General Insurance Code of Practice' available here.
About General Insurance Agents and CPD
• If you have a complaint against a general insurance agent, you may provide GIA with specific information and objective evidence for us to assess and decide on the next course of action. If your complaint only contains allegations and has no detailed evidence, it would likely be unactionable.
• If you intend to become a general insurance agent, you may discuss registration requirements with your prospective insurers. Please visit our Agents page for more information.
• If you are a general insurance agent seeking advice on registration regulations, ARCM issues like resetting or recovering passwords, and other related matters like asking for your GIAS number, please contact your principals for assistance.
• If your query is related to CPD, please visit our Training and Competency page.
• If your query is related to certification awarded and courses conducted by the Singapore College of Insurance, such as BCP/CGI/PGI/HI, please contact the SCI here.
About Insurance Fraud
If you are reporting a suspected case of insurance fraud, please submit documentary evidence that shows proof that the parties have conducted or are conducting insurance fraud.
A case cannot be made with only a report without enough evidence. For more details on the kind of evidence to submit and our GIFT reward scheme, please click here.
Contact Information
General Insurance Association of Singapore
79 Robinson Road, #07-01
CapitaSky, Singapore 068897
UEN: S66SS0020G
Report suspected insurance fraud:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: (+65) 6221 8788
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Dispute Resolution
If you are unable to resolve a dispute with your insurer and require assistance, you may approach an independent mediation centre, such as the Financial Industry Dispute Resolution Centre (FIDReC), within 6 months of the final reply from your insurer.
Website: https://www.fidrec.com.sg/
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GEARS
To purchase Third Party Motor Accident Reports, please visit the GEARS e-counter:
• Click here if you are or represent the owner/driver of the vehicle
• Click here if you are or represent the pedestrian/passenger of the vehicle
WIC Insurance
For employers who are refused WIC insurance quotes from at least 10 WIC designated insurers, please click here.
