Contact Us

Temporary Office Closure: The GIA team is currently working from home. Our office and public hotline are temporarily closed.

Please fill in the online form and we will be in touch shortly.
Do not submit any NRIC details. Our team will contact you if further information is required to assist you.

Insurance Dispute

Consumers who have a dispute that they have not been able to resolve with their insurer can file a complaint free of charge with the Financial Industry Disputes Resolution Centre Ltd (FIDReC) within 6 months after receiving the final reply letter from their insurer.

FIDReC provides an affordable and accessible one-stop avenue for consumers to resolve their disputes with financial institutions.

Please contact FIDReC in person or via fax, post or email at the following:

Financial Industry Dispute Resolution Centre (FIDReC)
Tel: (65) 6327 8878
Fax: (65) 6327 8488 / (65) 6327 1089
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: http://www.fidrec.com.sg/

General Enquiry

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HR Enquiry

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Report a Fraud

All fields (where applicable) are compulsory

To be eligible for the GIA Insurance Tip-off (GIFT) reward scheme, informants must provide their particulars and contact details.

Please do not not submit NRIC details. We will contact you for more information if it is required for further investigations.


Your Contact Details

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Incident Details (please provide where available)

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Please submit the following documents (where available) via email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject “Fraud Reporting Attachments by (Your Name)” immediately after submitting this form.

- Accident Report/Claim Form
- Correspondence
- Photographic evidence
- Videographic evidence
- Audio Evidence
- Police Report

If the total file size of your documents exceeds 10MB, please send them to us via file-sharing applications. Please note that the submission of the fraud reporting form and supporting documents is compulsory.

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CONTACT INFORMATION

General Insurance Association of Singapore
180 Cecil Street, #15-01
Bangkok Bank Building
Singapore 069546
UEN: S66SS0020G

Visit us on LinkedIn

Report suspected insurance fraud:
GIA Insurance Fraud Tip-off Scheme (GIFT)


Tel: (+65) 6221 8788 (temporarily unavailable)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Dispute Resolution

If you are unable to resolve a dispute with your insurer and require assistance, you may approach an independent mediation centre, such as the Financial Industry Dispute Resolution Centre (FIDReC), within 6 months of the final reply from your insurer.
 
Website: https://www.fidrec.com.sg/
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

GEARS

To purchase Third Party Motor Accident Reports, please visit the GEARS e-counter: 
Click here if you are or represent the owner/driver of the vehicle 
Click here if you are or represent the pedestrian/passenger of the vehicle

WIC Insurance

For employers who are refused WIC insurance quotes from at least 10 WIC designated insurers, please click here.