Contact Us

Temporary Office Closure: The GIA office and public hotline are temporarily closed.

Please fill in the online form and we will be in touch shortly.
Do not submit any NRIC details. Our team will contact you if further information is required to assist you.

Insurance Dispute

Consumers who have a dispute that they have not been able to resolve with their insurer can file a complaint free of charge with the Financial Industry Disputes Resolution Centre Ltd (FIDReC) within 6 months after receiving the final reply letter from their insurer.

FIDReC provides an affordable and accessible one-stop avenue for consumers to resolve their disputes with financial institutions.

Please contact FIDReC in person or via fax, post or email at the following:

Financial Industry Dispute Resolution Centre (FIDReC)
Tel: (65) 6327 8878
Fax: (65) 6327 8488 / (65) 6327 1089
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: http://www.fidrec.com.sg/

General Enquiry

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HR Enquiry

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Report a Fraud

All fields (where applicable) are compulsory

To be eligible for the GIA Insurance Tip-off (GIFT) reward scheme, informants must provide their particulars and contact details.

Please do not not submit NRIC details. We will contact you for more information if it is required for further investigations.


Your Contact Details

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Incident Details (please provide where available)

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Please submit the following documents (where available) via email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject “Fraud Reporting Attachments by (Your Name)” immediately after submitting this form.

- Accident Report/Claim Form
- Correspondence
- Photographic evidence
- Videographic evidence
- Audio Evidence
- Police Report

If the total file size of your documents exceeds 10MB, please send them to us via file-sharing applications. Please note that the submission of the fraud reporting form and supporting documents is compulsory.

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CONTACT INFORMATION

General Insurance Association of Singapore
180 Cecil Street, #15-01
Bangkok Bank Building
Singapore 069546
UEN: S66SS0020G

GIALinkedIn

Tel: +65 6221 8788

GIA Insurance Fraud Tip-off Scheme (GIFT)

For Enquiries on GIFT:
1800-44-37283 or 1800-GI-FRAUD

For dispute resolution,
please contact FIDReC at:
+65 6327 8878

This email address is being protected from spambots. You need JavaScript enabled to view it.
Dispute Resolution: This email address is being protected from spambots. You need JavaScript enabled to view it.

To purchase Third Party Motor Accident Reports, please visit the GIA Records Management Centre (GIARMC) located at
6 Raffles Quay, #18-00, Singapore 048580, Monday to Friday from 9 am to 5 pm.