NRIC numbers alone cannot be used to purchase, surrender or alter policies

 

SINGAPORE, 19 December 2024 – The General Insurance Association of Singapore (GIA) and Life Insurance Association, Singapore (LIA) assure policyholders that NRIC numbers alone cannot be used to purchase, surrender or alter existing policies, submit policy claims, nor change the nominated beneficiary or bank account information lodged with the insurer for receipt of policy payments. Insurers apply multi-factor authentication at login for online financial services, and other forms of authentication for offline transactions.

Insurers are committed to protecting policyholders and maintaining customer confidence, and are conducting a thorough review of their practices on the use of NRIC numbers. We seek policyholders’ understanding that some existing processes may be changed as a result.

If policyholders are using their NRIC numbers or other personally identifiable information1 as their passwords for login, they should change them immediately to reduce the risk of unauthorised access.

 


1 - Personally identifiable information are details that can be used to directly identify you. Examples include your name, NRIC number, date of birth and address, or those of your family members.