The health and safety of customers and members of the public remain a top priority. General insurers are committed to ensuring that the sector responds swiftly to evolving protection needs and continue to service customers safely during this challenging period.

We will continue providing the full range of services, including insurance policy issuance, premium payment and claims processing services, to customers and members of the public through phone and online channels.

Customers should defer non-urgent visits to the insurer’s premises and are advised to contact their respective insurers by telephone and digital means if they require any assistance. 

 

Latest Updates

 

Date Title
5 May 2020                     Public Statement - Health and group insurance to extend daily hospital cash benefit cover to patients in Community Care Facilities and Community Recovery Facilitiesealth and group insurance to extend daily hospital cash benefit cover to patients in Community Care Facilities and Community Recovery Facilities
3 April 2020            Public Statement - General Insurance Services Remain Available
31 March 2020                          MAS and Financial Industry to Support Individuals and SMEs Affected by the COVID-19 Pandemic
31 March 2020         Press Release - Measures Taken by General Insurance Sector
11 February 2020                                Public Statement - Health Insurance Coverage for 2019 Novel Coronavirus (2019-nCoV)
4 February 2020                              Public Statement - Consumer Advisory on 2019 Novel Coronavirus (2019-nCoV) Travel Insurance Claims

 


COVID-19 Relief for 2020 CPD

 

General insurance agents, brokers or Relevant Persons* that cannot fulfil the total minimum hours in 2020 must fulfil the shortfall in 2021, in addition to the 2021 minimum hours. 

Example: 

A is an insurance agent and 2020 is her first year working as an agent. She must fulfil 24 CPD hours in 2020. 

She fulfilled 10 hours in 2020. She must fulfil that balance of 14 + 24 = 38 hours in 2021 to meet her CPD requirements for 2020 and 2021. 

 

*Relevant Person as defined under MAS Notice 211.