Frequently Asked Questions - Travel
When filing a travel insurance claim, your insurer will require you to provide documentation to substantiate your claim. Very often, the insurer will require copies of airline tickets, police reports, medical bills and reports, carrier irregularities report and original purchase receipts etc.
Exclusions are specific conditions or circumstances that the travel insurance policy does not cover. These are specific risks that are excluded to mitigate risk-taking behaviour of the insured, adverse selection and to lower the price of the insurance policy given the lower level of risks the policy assumes. Adverse selection refers to the adverse impact borne by insurers when they insure risks that have a higher probability of loss. For example, a person travelling to a war zone will want to buy more insurance coverage as the likelihood of a claim is high.
Travel Insurance can be purchased through a variety of channels including:
(1) Directly from insurance companies online, via their mobile apps or call centres
(2) Through a registered insurance agent or broker
(3) Together with a tour package from a tour agency
(4) At selected ATMs and AXS machines
Consumers are encouraged to compare different travel insurance policies and review the policy coverages before purchase. When in doubt, seek clarification from the insurer or the intermediary.
Specific coverage and benefits differ but most comprehensive travel insurance policies
usually offers benefits including:
a. Personal Accident
(Covers accidental injuries which result in death or permanent total disablement)
b. Medical Expenses and Emergency Medical Evacuation
c. Travel Delay
d. Trip Cancellation or Trip Curtailment
e. Loss of Baggage